Legal Policies

Terms of Service

ACCEPTANCE OF TERMS: BY CREATING AN ACCOUNT OR BY UTILIZING THE PDFonFly SERVICE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Welcome to the PDFonFly service, website or mobile application (collectively, the "Service"). Your use of the Service is subject to these Terms of Service and PDFonFly’s Privacy Policy (collectively, the “Terms of Service” or “Agreement”). These Terms of Service are a legal agreement between You and PDFonFly, for use of the PDFonFly service.

1. Description of Service

The Service includes, but is not limited to, a web site and API that allows You to convert documents to PDF and perform other PDF-related operations. The Service may be updated or modified at any time without prior notice.

2. Registration & Account

You must provide accurate and complete information when registering for an account. You are responsible for maintaining the security of your account and password. PDFonFly cannot be held liable for any loss resulting from your failure to comply with this security obligation.

3. Usage Limits

Your use of the API is subject to the limits of your chosen subscription plan (Basic, Plus, or Pro). Exceeding these limits may result in temporary suspension of service or additional charges depending on your plan details.

Privacy Policy

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

1. Information Collection

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address.

2. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This includes your IP address, browser type, and the pages you visit.

3. Data Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Information.

Refund Policy

We want you to be fully satisfied with our service. Since we are using Paddle.com as our Merchant of Record, all refunds are handled through their system with our approval.

1. 14-Day Money Back Guarantee

If you are not satisfied with our API services, you are eligible for a full refund within 14 days of your initial purchase, provided that you have not exceeded 10% of your plan's monthly request limit.

2. Cancellation

You may cancel your subscription at any time. Upon cancellation, you will continue to have access to the service until the end of your current billing period. No partial refunds are provided for the remaining days in a billing cycle after cancellation.

3. How to Request a Refund

To request a refund, please contact us at [email protected] with your order details. Refunds will be processed within 5-10 business days after approval.